Service Line Buyer Alignment at Baptist Health

HEALTHCARE INDUSTRY

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NOVEMBER 15TH, 2025

Baptist Health Is

Northeast Florida’s largest and most preferred health system with six hospitals and ten emergency centers, plus convenient access to more than 200 points of outpatient care.

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THE ASK

Solve the misalignment between buyer assignments and job functions in order to optimize the procurement process.

∙Requisition routing was often inefficient and delayed.

∙Workload distribution among procurement staff was uneven.

∙Stakeholders experienced uncertainty regarding ownership of purchasing responsibilities

THE ASK

Solve the misalignment between buyer assignments and job functions in order to optimize the procurement process.

∙Requisition routing was often inefficient and delayed.

∙Workload distribution among procurement staff was uneven.

∙Stakeholders experienced uncertainty regarding ownership of purchasing responsibilities

THE ASK

Solve the misalignment between buyer assignments and job functions in order to optimize the procurement process.

∙Requisition routing was often inefficient and delayed.

∙Workload distribution among procurement staff was uneven.

∙Stakeholders experienced uncertainty regarding ownership of purchasing responsibilities

THE APPROACH

The Service Line Buyer Alignment project was launched to realign buyer assignments and streamline procurement operations ahead of Baptist Health’s transition to Workday.

∙Data-Driven Analysis: Over 263 thousand purchase order lines across all departments were analyzed to evaluate workload distribution and patterns of service line.

∙Workload Balancing: Buyer assignments were restructured to ensure equitable distribution of procurement tasks across nine team members, ensuring each buyer managed the full transaction lifecycle from requisition to receipt.

∙Workday Optimization: Requisition routing logic was reconfigured to align with the new buyer structure, reducing routing errors and improving processing speed.

∙Change Management: A comprehensive change management strategy was implemented, including cross-training, revised SOPs, and structured preparation for Workday testing and go-live activities.

THE APPROACH

The Service Line Buyer Alignment project was launched to realign buyer assignments and streamline procurement operations ahead of Baptist Health’s transition to Workday.

∙Data-Driven Analysis: Over 263 thousand purchase order lines across all departments were analyzed to evaluate workload distribution and patterns of service line.

∙Workday Optimization: Requisition routing logic was reconfigured to align with the new buyer structure, reducing routing errors and improving processing speed.

∙Change Management: A comprehensive change management strategy was implemented, including cross-training, revised SOPs, and structured preparation for Workday testing and go-live activities.

THE APPROACH

The Service Line Buyer Alignment project was launched to realign buyer assignments and streamline procurement operations ahead of Baptist Health’s transition to Workday.

∙Data-Driven Analysis: Over 263 thousand purchase order lines across all departments were analyzed to evaluate workload distribution and patterns of service line.

∙Workday Optimization: Requisition routing logic was reconfigured to align with the new buyer structure, reducing routing errors and improving processing speed.

∙Change Management: A comprehensive change management strategy was implemented, including cross-training, revised SOPs, and structured preparation for Workday testing and go-live activities.

THE ANSWER

The initiative produced the following results:

∙Operational Efficiency: The realigned buyer structure reduced bottlenecks and improved clarity around procurement ownership and accountability.

∙Improved Accuracy: By aligning requisition routing with buyer expertise, the initiative targeted a routing error margin of only 0.1%, significantly enhancing process reliability.

∙Scalable Framework: The methodology and tools developed through this effort were designed to be reusable and will support future organizational changes.

∙Strategic Readiness: The new structure positioned Baptist Health for a smoother ERP transition to Workday, minimizing the need for post-go-live enhancements.

THE ANSWER

The initiative produced the following results:

∙Operational Efficiency: The realigned buyer structure reduced bottlenecks and improved clarity around procurement ownership and accountability.

∙Improved Accuracy: By aligning requisition routing with buyer expertise, the initiative targeted a routing error margin of only 0.1%, significantly enhancing process reliability.

∙Scalable Framework: The methodology and tools developed through this effort were designed to be reusable and will support future organizational changes.

∙Strategic Readiness: The new structure positioned Baptist Health for a smoother ERP transition to Workday, minimizing the need for post-go-live enhancements.

THE ANSWER

The initiative produced the following results:

∙Operational Efficiency: The realigned buyer structure reduced bottlenecks and improved clarity around procurement ownership and accountability.

∙Improved Accuracy: By aligning requisition routing with buyer expertise, the initiative targeted a routing error margin of only 0.1%, significantly enhancing process reliability.

∙Scalable Framework: The methodology and tools developed through this effort were designed to be reusable and will support future organizational changes.

∙Strategic Readiness: The new structure positioned Baptist Health for a smoother ERP transition to Workday, minimizing the need for post-go-live enhancements.

Key Metrics & Takeaways

Measurable Metrics

∙263,983 total PO lines analyzed.

∙15 service lines aligned across departments.

∙9 buyers restructured for balanced workload.

Measurable Metrics

∙263,983 total PO lines analyzed.

∙15 service lines aligned across departments.

∙9 buyers restructured for balanced workload.

Measurable Metrics

∙263,983 total PO lines analyzed.

∙15 service lines aligned across departments.

∙9 buyers restructured for balanced workload.

Data-Driven Alignment

This initiative demonstrates how structured analysis and deliberate realignment of buyer responsibilities can transform procurement operations into a more strategic and efficient function.

Data-Driven Alignment

This initiative demonstrates how structured analysis and deliberate realignment of buyer responsibilities can transform procurement operations into a more strategic and efficient function.

Data-Driven Alignment

This initiative demonstrates how structured analysis and deliberate realignment of buyer responsibilities can transform procurement operations into a more strategic and efficient function.

Strategic Enablement

By creating defined channels for buyer expertise and accountability, Baptist Health strengthened decision-making, reduced process variability, and enhanced overall procurement performance.

Strategic Enablement

By creating defined channels for buyer expertise and accountability, Baptist Health strengthened decision-making, reduced process variability, and enhanced overall procurement performance.

Strategic Enablement

By creating defined channels for buyer expertise and accountability, Baptist Health strengthened decision-making, reduced process variability, and enhanced overall procurement performance.

Replicable Framework

The approach serves as a model for other organizations preparing for ERP transitions or pursuing broader supply chain optimization, illustrating how data-informed restructuring can yield sustainable operational improvements.