Nov 5, 2025
Service Line Buyer Alignment at Baptist Health
Baptist Health
A leading healthcare provider committed to operational excellence and patient-
centered care, identified a critical gap within its procurement structure: buyer assignments were
not consistently aligned with service line responsibilities. This misalignment created
inefficiencies across the procurement workflow and introduced unnecessary administrative
complexity.
Challenge
Procurement operations were hindered by a misalignment between buyer assignments and job
functions. As a result:
∙Requisition routing was often inefficient and delayed.
∙Workload distribution among procurement staff was uneven.
∙Stakeholders experienced uncertainty regarding ownership of purchasing responsibilities.
With a major ERP transition to Workday on the horizon, Baptist Health recognized the
importance of addressing these inefficiencies to ensure a more effective, transparent, and scalable
procurement framework.
Approach
The Service Line Buyer Alignment project was launched to realign buyer assignments and
streamline procurement operations ahead of Baptist Health’s transition to Workday.
∙Data-Driven Analysis: Over 263 thousand purchase order lines across all departments
were analyzed to evaluate workload distribution and patterns of service line.
∙Workload Balancing: Buyer assignments were restructured to ensure equitable
distribution of procurement tasks across nine team members, ensuring each buyer
managed the full transaction lifecycle from requisition to receipt.
∙Workday Optimization: Requisition routing logic was reconfigured to align with the
new buyer structure, reducing routing errors and improving processing speed.
∙Change Management: A comprehensive change management strategy was
implemented, including cross-training, revised SOPs, and structured preparation for
Workday testing and go-live activities.
Outcome
The initiative produced the following results:
∙Operational Efficiency: The realigned buyer structure reduced bottlenecks and improved
clarity around procurement ownership and accountability.
∙Improved Accuracy: By aligning requisition routing with buyer expertise, the initiative
targeted a routing error margin of only 0.1%, significantly enhancing process reliability.
∙Scalable Framework: The methodology and tools developed through this effort were
designed to be reusable and will support future organizational changes.
∙Strategic Readiness: The new structure positioned Baptist Health for a smoother ERP
transition to Workday, minimizing the need for post-go-live enhancements.
Key Metrics
∙263,983 total PO lines analyzed.
∙15 service lines aligned across departments.
∙9 buyers restructured for balanced workload.
Baptist Health
A leading healthcare provider committed to operational excellence and patient-
centered care, identified a critical gap within its procurement structure: buyer assignments were
not consistently aligned with service line responsibilities. This misalignment created
inefficiencies across the procurement workflow and introduced unnecessary administrative
complexity.
